FAQs
What services do we offer?
We offer consultancy services to assist businesses in developing, managing, and optimising their e-commerce platforms. Our services may include, but are not limited to, market analysis, website design, digital marketing strategies, and performance evaluations.
How long do consultations take?
The duration of our consultations can vary significantly depending on several factors, including the size and complexity of your project, as well as the number of contacts and partners involved. Typically, initial consultations may last anywhere from one to two hours, allowing us to understand your needs and outline a preliminary strategy.
For more extensive projects, additional consultations may be required, which can range from several hours to multiple sessions spread over days or weeks. We strive to work at a pace that suits your business while ensuring we cover all necessary aspects to deliver the best results. Throughout the process, we will communicate our timelines clearly and work collaboratively to meet your goals efficiently. If you have specific time constraints or requirements, please let us know, and we'll do our best to accommodate them.
What industries do we specialise in?
While our consultancy practice is generally industry-agnostic, we bring years of expertise to several specific sectors. Our team has extensive experience working in the cultural sector, as well as the consumer audio, toys, luggage, and fast-moving consumer goods (FMCG) industries. This diverse background equips us with a robust understanding of various market dynamics, consumer behaviours, and best practices across these fields.
Regardless of your industry, we are committed to applying our knowledge and tailored strategies to help your e-commerce business thrive. If you're unsure whether our expertise aligns with your sector, feel free to reach out for a consultation.
How do we measure success?
Measuring success is a multi-faceted process that varies depending on the specific goals and objectives of each project. Generally, we focus on key performance indicators (KPIs) that align with your business objectives, such as sales growth, conversion rates, customer retention, and return on investment (ROI).
Additionally, we look at other metrics like website traffic, average order value, and customer feedback to gauge overall performance and satisfaction. By setting clear benchmarks at the outset of our collaboration, we can regularly assess progress and make necessary adjustments to strategies as we go along.
Ultimately, our definition of success is not just about hitting numbers; it’s also about helping you achieve your long-term business vision and ensuring that your e-commerce operations are sustainable and scalable. We prioritize open communication with our clients to celebrate milestones and continually refine our approach for optimal results.
What are our rates?
Our pricing structure is designed to accommodate a variety of client needs and project scopes. We offer three main options:
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Hourly Rate: Ideal for short-term engagements or specific tasks, our hourly rates provide flexibility for clients who may require our expertise on an as-needed basis.
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Project-Based Fees: For clients seeking comprehensive services, we offer project-based fees tailored to the specific requirements of each engagement. This allows for clear budgeting and defined deliverables.
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Retainer Agreements: For ongoing support and services, our retainer agreements ensure you have consistent access to our expertise while benefiting from a predictable monthly expense.
Please note that all project costings are flexible and can be discussed and negotiated to find an arrangement that works best for you. We believe in fostering transparent communication to ensure our services align with your budget and objectives. Don't hesitate to reach out for a personalized consultation!
“Digital FD’s mission is to empower businesses to navigate the complexities of the global e-commerce landscape.”
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